Privacy Policy

Who we are

Tareq Matar Al Hassani Auto Accessories Fitting L.L.C., trading as TMAHAAF, provides vehicle conversion, customization, interior upgrading, automotive accessory supply, installation, and related services in Dubai, United Arab Emirates.

In this Privacy Policy, “TMAHAAF,” “we,” “us,” and “our” refer to Tareq Matar Al Hassani Auto Accessories Fitting L.L.C. “You” and “your” refer to website visitors, clients, potential clients, suppliers, business partners, and other individuals who communicate with us.

Information we may collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, telephone number, WhatsApp number, email address, company name, and job title.
• Vehicle information, including the make, model, year, registration details, photographs, videos, requested modifications, and service requirements.
• Enquiry and communication records, including messages, quotation requests, feedback, complaints, and information you provide to us.
• Transaction and business information, including quotations, invoices, payment status, purchase orders, tax details, and service history where applicable.
• Website and technical information, including IP address, browser type, device type, pages viewed, referral source, approximate location, and website interaction data.
• Marketing preferences, including whether you have agreed to receive promotional communications.

Please do not send sensitive personal information unless it is genuinely necessary for the service you request.

How we collect information

We may collect information:

• Directly from you through website forms, email, telephone, or WhatsApp.
• When you request a quotation, inspection, product, or service.
• When you visit our office, workshop, website, or social media pages.
• Through cookies, analytics tools, advertising technologies, and website logs.
• From business partners, suppliers, referral sources, or publicly available business information where lawful.

How we use your information

We may use personal information to:

• Respond to enquiries and provide product or service information.
• Prepare quotations, invoices, work files, service records, and purchase documentation.
• Arrange inspections, installations, appointments, deliveries, and after-sales support.
• Communicate about ongoing projects, payments, approvals, and service updates.
• Operate, maintain, secure, and improve our website and digital services.
• Measure website performance and understand how visitors use our website.
• Run advertising, remarketing, and lead-generation campaigns where permitted.
• Prevent fraud, misuse, security incidents, and unlawful activity.
• Comply with legal, tax, accounting, regulatory, and contractual obligations.
• Protect the rights, safety, property, and legitimate interests of TMAHAAF, our clients, and others.

Legal grounds for processing

Depending on the circumstances, we may process personal information based on your consent, the performance of a contract or requested service, compliance with a legal obligation, the establishment or defence of legal rights, or our legitimate business interests where those interests do not unfairly override your rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

Cookies, analytics, and advertising

Our website may use cookies and similar technologies to support essential website functions, remember preferences, measure website traffic, understand visitor behaviour, and improve advertising.

We use or may use services such as Google Analytics, Google Ads, Meta advertising tools, Odoo website services, and similar platforms. These providers may collect technical information through cookies, tags, pixels, or comparable technologies, depending on the services enabled on our website and your consent choices.

You can manage cookies through the consent controls displayed on our website and through your browser settings. Disabling some cookies may affect certain website functions.

We do not intentionally send personal identifiers such as your email address or telephone number to Google Analytics through page URLs, titles, or analytics events.

Sharing personal information

We do not sell personal information. We may share information only where reasonably necessary with:

• Employees and authorized representatives who need the information to perform their duties.
• Hosting, website, analytics, advertising, communications, IT, cloud-storage, and security providers.
• Payment, accounting, auditing, legal, insurance, and professional-service providers.
• Suppliers, installers, subcontractors, delivery providers, and business partners involved in fulfilling your request.
• Government authorities, courts, regulators, or law-enforcement bodies where disclosure is legally required.
• A purchaser, successor, or adviser in connection with a restructuring, merger, sale, or transfer of part of our business, subject to appropriate confidentiality safeguards.

Service providers are expected to use personal information only for the agreed purpose and to apply appropriate confidentiality and security measures.

International data transfers

Some service providers, including website, cloud, analytics, advertising, and communication platforms, may process information outside the United Arab Emirates. Where personal information is transferred internationally, we take reasonable steps to use providers and safeguards appropriate to the nature of the data and applicable legal requirements.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining business and warranty records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the client relationship, and applicable legal requirements. Information that is no longer required may be securely deleted, anonymized, or archived where permitted.

Information security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

No website, internet transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your own devices, accounts, and communication channels secure.

Your privacy rights

Subject to applicable law and any lawful exceptions, you may have the right to:

• Request information about how your personal data is processed.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Request restriction or suspension of certain processing.
• Object to or stop processing for direct-marketing purposes.
• Withdraw consent where processing relies on consent.
• Request transfer of eligible personal information in a structured, machine-readable format where applicable.
• Submit a complaint to the relevant UAE authority where you believe your rights have been violated.

To protect your information, we may need to verify your identity before responding to a privacy request. Some requests may be limited where retaining or processing information is required by law or necessary for legal claims, contractual obligations, or the rights of others.

Marketing communications

We may send promotional messages where you have requested them, consented to receive them, or where otherwise permitted by applicable law. You may ask us to stop sending marketing communications at any time by replying to the message or contacting us.

Even after you opt out of promotional messages, we may continue sending non-marketing communications related to quotations, projects, payments, appointments, service obligations, or important account and security matters.

Children’s privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information directly from children without appropriate authorization. If you believe a child has provided personal information to us improperly, please contact us so we can review and, where appropriate, delete it.

Third-party websites and platforms

Our website may link to WhatsApp, social media platforms, payment services, maps, or other third-party websites. Those services operate under their own privacy policies and terms. TMAHAAF is not responsible for the privacy practices or content of third-party services.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website, technology, business operations, or legal requirements. The updated version will be published on this page with a revised “Last updated” date.